Privacy Policy

This Privacy Policy explains how Bigbid AI (“Bigbid AI,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website, applications, AI-powered product listing tools, and related services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Account Information

When you create or manage an account, we may collect information such as:

• Name
• Email address
• Account identifiers
• Company, seller, reseller, or business information you choose to provide
• Authentication information managed by our authentication service provider

Passwords may be handled and stored by our authentication provider rather than directly by Bigbid AI.

Product and User Content

When you use Bigbid AI, you may upload or create information including:

• Product photos and images
• Product names and descriptions
• Lot or listing information
• Product condition information
• SKU, item number, or other product identifiers
• Retail price or MSRP information
• Auction, resale, or bidding information
• Other product metadata submitted through the Service

AI Processing Data

To provide AI-powered features, uploaded images and product information may be processed by artificial intelligence systems.

This processing may generate information such as:

• Product identification
• Product titles
• Product descriptions
• Product categories
• Estimated retail prices
• Suggested bidding or selling prices
• Other listing-related information

AI-generated information may be stored with your account or product records as necessary to provide the Service.

Usage Information

We may collect information about how you interact with the Service, including:

• Features you use
• Items or listings you create
• AI analysis requests
• Export activity
• Subscription usage
• Pages or screens viewed
• Dates and times of activity

Billing Information

If you purchase a subscription or other paid service, payment information is processed by third-party payment processors such as Stripe.

We may receive information such as:

• Subscription plan
• Payment status
• Billing date
• Transaction identifiers
• Purchase and subscription history

Bigbid AI does not directly store full payment card numbers.

Device and Log Information

We may automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Error logs
• Security and diagnostic information

We use this information to operate, secure, troubleshoot, and improve the Service.

2. How We Use Information

We may use collected information to:

• Create, authenticate, and manage user accounts
• Provide product capture and listing features
• Process uploaded images and product information
• Generate AI-powered product analysis and listing content
• Provide exports and other account features
• Process subscriptions and billing
• Track plan and usage limits
• Send account verification, security, billing, and service-related communications
• Respond to support inquiries
• Maintain and improve the reliability and performance of the Service
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Enforce our Terms of Service
• Comply with applicable legal and regulatory requirements

3. How We Share Information

We may share information with third-party service providers that help us operate the Service.

These providers may include companies that provide:

• Cloud hosting and data storage
• Authentication
• Payment processing
• Artificial intelligence processing
• Email delivery
• Analytics
• Security, monitoring, and error reporting

We provide these service providers only with information reasonably necessary for them to perform services on our behalf.

We may also disclose information when required to comply with applicable law, legal process, court orders, or valid governmental requests, or when reasonably necessary to protect the rights, safety, and security of Bigbid AI, our users, or others.

We do not sell your personal information.

4. Product Images and AI Processing

Images and product information submitted to Bigbid AI may be transmitted to third-party AI or cloud service providers in order to identify products, generate listing information, estimate prices, or provide other AI-powered features.

You should avoid uploading images or information containing unnecessary personal, confidential, or sensitive information.

You are responsible for ensuring that you have the right to upload and process content submitted through the Service.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Service
• Maintain your account
• Complete billing and transaction records
• Maintain security
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Product images, listings, AI-generated results, and related data may remain associated with your account while your account is active.

If you delete your account, we will delete, de-identify, or otherwise remove associated personal information within a reasonable period, except where retention is necessary for legal, security, fraud prevention, billing, backup, or other legitimate purposes.

Backup copies may remain for a limited period before being automatically deleted or overwritten.

6. Your Privacy Rights

Depending on the U.S. state where you reside, you may have certain privacy rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Obtain information about how personal information is collected or disclosed
• Opt out of certain processing where required by applicable law

We do not discriminate against users for exercising applicable privacy rights.

To submit a privacy request, contact us at support@bigbidai.com.

We may need to verify your identity before completing certain requests.

7. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies that are necessary to:

• Keep users signed in
• Maintain account sessions
• Remember preferences
• Provide security features
• Understand basic Service performance and usage

Third-party service providers may also use similar technologies when providing services on our behalf.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, storage system, or security measure can guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you believe your account has been compromised.

9. Children's Privacy

Bigbid AI is intended for business and commercial users and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Services

The Service may integrate with or rely on third-party services.

Your use of those third-party services may also be subject to their own privacy policies and terms.

Bigbid AI is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

11. International Processing

Some service providers we use may process or store information in locations outside the state or country where you live.

By using the Service, you understand that your information may be processed in locations where our service providers operate, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, or applicable law.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

13. Contact

If you have questions about this Privacy Policy, your personal information, or a privacy request, contact:

support@bigbidai.com